While booking a service from packers and movers, getting the best deal and hiring a reliable partner to handle your things is the main thing. You might be planning a move, furniture transport, Johannesburg to Cape Town, or any other long distance relocation. For everything, asking the required questions before booking decides the outcome of your moving experience.
Know the Questions That You Should Ask Before Booking a Move
This blog will list out the main questions you should ask the company before booking a move with them. Here are the top questions to ask before hiring them and why each question matters.
1. Are You Licensed and Insured?
Before anything else, ensure the company is fully registered and insured. Long distance moves involve serious liability—accidents, damages, and delays can all happen. A reputable mover like Mr. Cheap Transport carries comprehensive insurance and operates under proper credentials, so you’re never left exposed.
2. What’s Included in the Quote?
Don’t assume everything is covered in the initial price. Always ask:
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Does the quote include VAT?
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Are packing materials and labor included?
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Is there an additional charge for stairs or difficult access?
Getting a detailed breakdown helps you avoid surprise charges later. Most reputable and listed companies keep their pricing transparent—what you see is what you pay.
3. Do You Specialise in Long Distance Moves?
Not all movers are created equal. Local moving companies may not have the experience or infrastructure for cross-province jobs. Long distance furniture movers need to understand long-haul logistics, traffic regulations, and road safety.
Ask specifically about routes like furniture removals from Johannesburg to Cape Town—this ensures they’ve done the trip before and can handle the journey efficiently.
4. How Do You Handle Fragile or Valuable Items?
If you’re moving antique furniture, electronics, or sentimental items, ask about protection protocols:
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Do they use padding and blankets?
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Is there a system for labeling and handling fragile boxes?
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Will they disassemble and reassemble large furniture?
Your movers should treat your belongings with care, not just speed.
5. What’s Your Cancellation or Rescheduling Policy?
Life happens. Maybe your moving date changes, or you need to postpone. Make sure your chosen mover offers flexibility without heavy penalties. Your aim should not be to avail only cheap long distance furniture removals; flexibility and benefits should be what you should look for. Hire a company that provides customer-friendly policies so you can move with peace of mind.
6. How Long Will the Move Take?
Timeframes can vary depending on the distance, load size, and schedule. Get a realistic estimate, not just when the truck leaves, but when your furniture will actually arrive. This is crucial when planning your own arrival or coordinating with landlords and utilities.
7. Can I Track My Move?
Modern movers offer tracking or regular updates to keep you informed. Ask if the company provides live tracking, WhatsApp check-ins, or phone updates along the route. With a company that has proper accreditations, you’ll never be left in the dark.
8. Are There Any Customer Reviews I Can Read?
Word-of-mouth is powerful. Reputable companies should proudly display verified testimonials or Google reviews. Look for feedback about professionalism, timing, handling of goods, and post-move support. A few minutes of research can save you a lot of stress.
9. Do You Offer Storage Solutions?
Sometimes your new home isn’t move-in ready. Ask if the company provides short-term or long-term storage, especially for long distance moves. Usually, most companies offer secure storage options as part of our full-service relocation support.
10. What Sets You Apart from Other Movers?
This is your wild card. Let the movers sell themselves. Do they have specialized equipment? Do they guarantee delivery dates? Do they assign a dedicated move coordinator? You want more than a truck; you want a partner in the moving process.
For more tips and tricks, read our other blog here.
Final Word: The Right Questions Save You the Wrong Headaches
Choosing long distance furniture movers is not a simple task. It is a decision that decides the outcome and experience of your entire relocation. So, ask the right questions, and you’ll spot the difference between amateurs and professionals.
If you hire us for furniture transport, Johannesburg to Cape Town, we also face these questions from smart clients. And at Mr. Cheap Transport, we don’t just move furniture—we move lives, stress-free. Ready to talk to movers who have answers? Get in touch with us now!
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